Let me get this escalated to the customer service manager for your area, cal_gecko. Please PM me with your VIN, dealer, mileage, full name, and best daytime number so I can help.
Hey Deysha... I sent you a message yesterday with all my info
2012 Premium V6 (manual) Mustang Club of America with Performance Package, comfort package, electronics package, backup sensors/camera, lava red leather interior