I took my car in for engine knocking that was fixed... but surprisingly, there's damage to my passenger door and they know nothing of it now. His "this car is brand new" remark is driving me crazy. I asked him about it and he said they didn't go near the door and he can get his body shop guy to fix it. It just drives me insane that they can damage a customer's car and come back with, "I dunno", and get away with it. I'm going to hit them where it hurts though, on the dealer survey and the Ford survey, unless the matter is resolved.
2019 GT - Velocity Blue with Black Accent Package