Well went to the dealership talked with the guy and he said if they can't replicate the sound he can't fix it. Go figure. So I have to get the sound to replicate at the dealership, videos won't cut it :/
Were you able to ride with the tech, krnxboyxjoe? This way you can show him what you hear. Also, PM me with your VIN, dealer, mileage, full name, and best daytime number so I can escalate this to the customer service manager for your area.