10/18/2013 - So an update to my update. The dealership where my car is being serviced requested that a Field Service Engineer look at my car. Neither Ford nor a Field Service Engineer bothered to give the dealer any idea of when that might happen. Could be next week, the week after - perhaps next month? Dealer is as frustrated as I am. I'm on my way to pick up my car and will take it back on the day the FSE decides to make an appearance.
Ford appears to be taking a page right out of the 1960's General Motors' "How to Destroy a Car Company' playbook.
Nice work guys!