This is the reason I do not go to Lance, and I do have friends that work there. At my local dealer I actually have a good relationship with the service dept.
Who do you prefer to deal with? I'm definitely open to suggestions at this point. I tried Gateway Ford near my job, and they were beyond terrible. Lance got me a good deal on the car, but the salesman was disappointing and so far the service is bad too.
Airaid CAI, Roush axle-backs, Roush high flow upper grill, Raxiom Smoked Projector HIDs