I decided to get a set of Shelby Caps for my engine. $300+ for the kit. I install the caps and get to the washer bottle only to find the cap is too lose and will not stay on. Bad part, deisgn issue, who knows but it is so bad I could not trust it staying on so $50 of this kit is worthless.
I bought these through a local distributor and they were drop shipped direct from Shelby in Nevada
. The box even had a business card inside saying to call Shelby if I had any issues,committment to quality, bla, bla, bla. So I called.
To make a long story short, Shelby threw it all back to the distrubutor saying they would do nothing to help replacing the part because I didn't purchase it directly from them. The "nice" man told me that I would need to return the whole set to the original point of purchase and they would need to request the new kit for me. WTF!! They (Shelby) sell single caps but refused to replace the defective product saying the responsibility was with my dealer. I eventually just hung the phone up out of frustration. What a JOKE!!
So I am now working with my distributor trying to get the bad cap replaced and they are doing everything possible to help. Shelby was no help at all and the guy I talked with was a real piece of work. So much for Mr. Shelby's promise of quality on the back of the package, it's total BS. It actually says to call the same number for problems and good luck with that!
So beware or forwarned. Shelby Motor products does not stand behind their products without a hassle or at all in my case. This is a small issue I know (if you consider $300 small) but obviously represents a poor committment to quality and customer service on their part. I am just glad it was not something major.
Wow, I never thought I would get this kind of treatment from them and it has changed my opinion of their company forever. Wish I had bought a new 5.0 now.
Thanks for letting me vent