Ok, so I have a new ‘19 GT with PP1 and only 3,000 miles. I purchased brand new last November. It had a very light oil leak diagnosed as an oil pan issue two weeks ago. Parts were ordered and arrived and it went in to original dealer this past Wednesday evening for repair. Got it back yesterday evening. Make 39 mile drive home, all is well. Turn into neighborhood and low oil pressure alarm goes off all of a sudden and shortly after it goes to knocking. Pull over to side of road and shut it down. Check dipstick, it’s dry. Contact roadside and dealer and have it towed back over last night Dealer service checks oil this morning and it’s full. They crank it and said it still sounded like no oil and shut it down. Long story short, service manager said they think the oil pump went out (coincidence?) and is thinking a short block at minimum and possibly entire motor assembly depending on how much damage is present.
I don’t know how to feel about this... brand new car with only 3,000 miles getting motor swap through possible dealer service tech mistake? Should I ask for a brand new car? Do I have a leg to stand on with that? Am I wrong for not wanting my still new car to have a major repair such as this? Or should I just be glad they are replacing the motor and not being difficult about it? Should I be concerned about my new car having to have a motor swap and the value of my vehicle with a motor swap on its history?
Any and all thoughts and discussion are much appreciated.
Based on my experience with dealerships, I would be glad they are replacing the motor and not being difficult about it? Be happy that they didn't try to blame you. Some of the other members may have different opinions.
I agree with the above...… ooop's happen and this was likely not caused by the tech but the pump likely had a defect or small debries internally that was slowly chewing itself up.... this is Ford's call, and the tech/dealer is very much doing the right thing!!!!! Likely Ford will want the whole engine back for analysis so you will end up with a complete engine assembly for the tech just to do a "drop in".
I'm having a bit of trouble following the logic here. The OP said he checked the dipstick and it was dry (indicating possibly the dealership forgot to replace the oil after the pan repairs). Now the dealership is saying the culprit is the oil pump. Assuming the dealership had correctly replaced the oil AND the oil pump subsequently malfunctioned wouldn't there still be oil on the dipstick when the OP checked it?
I agree the good news is that the dealership is going to fix the problem (hopefully with a completely new engine). Having 2300 miles on my 2020 GT/PP it makes me shudder when I read this post. I sure hope it all works out OK.
Thanks for the thoughts, guys. I guess I should just be thankful. However, I absolutely will feel better about getting an entirely new factory motor assembly over a short block. I’ll still be a little upset if it’s left to the dealership to perform final assembly of a short block over an entire factory setup being only 3,000 miles on mine.
To answer harveyshepherd:
They definitely put oil in it. It would’ve lit up immediately with no oil. I may be mistaken, but I believe the pump(s) send oil to the upper block and also back to the lower case (where the dipstick measures volume)? So, it would appear that it was pumping up into the block and heads, but then not returning back down into the case. So, after tow and sitting overnight, gravity had helped it return to the case? That’s all I can think of. I don’t know though, I’m just a driveway mechanic (brakes and simple stuff), not an engine tech by any means.:wink:
I just wonder if something wasn’t done properly (a hose/tube not securely connected?) inside when the pan was r/r’d during the gasket/seal replacement. No way to ever know, really... for me at least. Unless they disclose exactly what they find this week when they get back into it. I guess I’ll just take the new motor and be glad it’s on Ford and/or the dealership.
I’ll update later this week once I get an update from the service manager.
You are probably right - it would take some time for the oil to drain back from the upper end if you checked the dipstick right away. If you can do simple stuff you're handier than me (that's why I have a great mechanic). My job is to keep it shiny and the miles per gallon below 17 - that way I know I've been having fun. Good luck with the repair.
So, update is a little late. Picked up car three weeks later after they replaced the short block. Drove about 5 miles in traffic and then went to get on interstate... sluggish hesitation (timing?) and check engine light begins blinking. Took it straight back and left it. Contacted Ford about RAV program which was approved pretty quickly. In final stages of reaquisition now.
Decided to upgrade... found a brand new Shelby GT350 I liked about 400 miles away. Worked out the deal remotely and drove up this past Friday and took delivery... it was quite a fun drive home! :grin:
So... kudos to Ford for doing right on this whole ordeal and I couldn’t be happier with the new car! :cheers
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