I should have been more clear - the problem is not really the techs, it's the system. Most of the techs I've talked to do not like the flat rate system.
Really it only saves the dealership money because they know what they are charging the customer (who is Ford in the case of warranty claims) and they know what they will pay the techs. If a tech cuts corners and books more flat rate time than he actually works, the dealership makes more money. If there's no work in the shop then they don't have to pay the techs, so they don't lose there either. It simply guarantees more money for the dealership.
Then there are the great techs who just want the car owner to have their problem solved and be happy - the guys who really take pride in their work. Those are the guys getting screwed in the deal.
Really, it's just another form of commission sales, and it just reinforces bad habits and cutting corners. The guys know they can make money by pushing them out the door as quickly as possible and those that don't really care are rewarded for that style of work.
So all in all, the techs lose, the customers lose, and the dealership wins.
No harm no foul.
I completely agree.
And there's favoritism, shop writers that will hold bills for certain techs, or the foreman doesn't want someone getting too much, so passes it off to others.
It's a brutal system.
Don't work hard enough, get the axe.
Work too well, get shafted.
I worked at an independent shop for a bit, paid hourly, with incentives. So even on a slow day, I still made a living wage.
Granted it was lower than at a dealer, 12 flat.
But for getting things done well and quickly, my boss would cut me 40% of the job on top of my rates.
All four of us that worked there, were content as can be.
Ask any tech, old or young, reform is needed.
You push good techs out the door with the BS, and it also can foster a IDGAF attitude with many.
But like you said, it's about the dealer making the money.
And I completely agree, I HATED doing warranty work lol
Same brake job as any other at a third of the pay.
Oh well, that's the profession I chose.
I just do it at home now