So my 2015 Mustang has ruined seat bottoms from some sort of abuse at the dealership. I'm terrified of what kind of work went on, and why, in my car to have ruined the seats.
One seat has drips that ruined the leather and make it now a gray instead of black where the drips occurred. The other seat has two giant side-by-side scratches down the leather that are permanent.
So, in usual fashion, the dealer (D-Patrick Ford) is a scammer who refuses to be upstanding and just replace the seat covers that they ruined. The dealer wants to "dye" the leather as a fix, which is ridiculous and entirely unacceptable to me. Ford CS has basically abandoned me and said they aren't experts on interior repair and that the dealer is trying to help me, which is a typical response from Ford from my experience.
So at this point I'm furious about my brand new car. There is no question that I've been wronged and that the solution proposed by the dealer, and approved by Ford, is outrageous and unacceptable.
I am now reviewing the expense of paying out of pocket, on my brand new car, to replace both seat bottom covers. Before I pay it, I want to ask if anyone has experience with dying leather on a brand new seat and if it sounds as ridiculous as it does to me.
And for those who will blame me for accepting the car in this condition, it was dark under a roof where they put the car when I picked it up. Because the interior was filthy I just assumed it was smudges that I saw. I have this bizarre problem where I trust people to do the right thing and figured there was no way they were selling me a car with ruined seats.