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Hello all,

I have a loud knocking noise coming from my engine in which i took into Ford of Alhambra CA to check out. Ford stated they could not replicate the tick after looking at it for a week! The noise is clearly there and I included a link from my youtube channel to show you all. Ford basically refused to even take a better look at it and said there is no fix for the issue and can not be replicated. I do not know what to do.

by the way: its not the normal bbq tick noise, but rather a knocking or tapping noise. Please help guys!

https://www.youtube.com/watch?v=Elrh24IJ96w
 

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My car that exact same tapping sound. Only when it is at idle and when it has warmed up. I have brought mine in as well and was told it was normal.
 

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I recommend you stop talking to dealers and contact Ford Customer Service right away. Don't bother taking it to another dealer, it has already been coded in the Service network as being looked at and the next Service Department is going to see that report. I found out the hard way if you try to escalate an issue through service then Customer Service has little room to help you. By the time I called Ford Customer Service all they could say was "we are sorry you are not satisfied but your issue has already been reviewed." They would not even tell me the findings of the computer 'dump' that was sent by one of the dealers.

Do yourself a favor and call 1 (800) 392-3673 and let them know of your issue. My trying to solve things by going to another dealer or two ended up with me paying an independent garage to perform the TSB to fix my car at a cost of over $600 out of my pocket.
 

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Any news on this one. I'm planning to bring mine in soon to a different dealer for this issue.
I always go prepared for battle if I go to a service center at a dealership. If confronted with the "that's a normal sound" when they reply back, just go ahead and find another 2013 (or any other 5.0L) on their lot and ask them to start it up and drive til warm, bring them both back, side to side, and record both yours and the other car. If your car makes the noise and the other one doesn't, THEN have them EXPLAIN why the noise is normal. Ensure to get their face and name in the video so, the name of the service manager, his face too. Then call Deysha and upload the video to YouTube for all to see. I believe they would then go-down-on-you to fix the car. When presented with evidence that shows' it's NOT normal and another car of the exact same type does NOT have that noise, you have them ON RECORD. Of course, then they may accuse you of not changing your oil or using incorrect oil, or driving your car too hard, or some other non-sense. That noise is fairly common, and there are lots of videos on this board with it.... and I'm sure the links will point you to the right solution. Some had serious issues warranting a rebuild, some didn't. What your particular issue is, remains to be seen.
 

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Sorry dude. Bob Wondries sucks. I had to deal with them for work and what you are getting is what they are known for. A bulk of their business is for various fleet services and they give zero zits about anything except billing. I had their tech in a work truck stall out on a hill and get stuck but the next day was told nothing was wrong with a whopper of an explanation; The truck was just cooling down. You know - one of those cool downs when your vehicle goes up hills. Everyone has heard of that. I remember when we purchased the vehicle they said this can only travel on perfectly flat roads - if it goes on a hill it may need a nap...

Simply put go somewhere else. You are wasting time and money at that dealer. Also you are in Alhambra. Why aren't you driving a Toyota or Honda 10 miles under the speed limit?

When I lived in Pasadena, Sarkis at A&A Auto repair took care of me. It is on Colorado Blvd near the Vons on Sierra Madre in an old fire house. If he is still there he always stood by his work even if he ran his shop like a madman. I did not realize how good I had it until I moved and had to find a new mechanic.

Good luck to you.
 

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So I brought my car into the dealership to have this noise looked at again. I told then that this was the second time this car has been looked at. So they had it all day drove it scanned it etc. They agreed there was a noise but could find not problem with the car. The guy was nice and said if there was any part they know they could use to fix it they would. He said basically it was injector pulse and he would write up that they did hear the noise. He said if it ever throws a code to bring it in right away so they can fix it.
 

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Injector Pulse? That is a new excuse I never heard before.
 

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I have been really lucky with my 2011 GT,no problems other than a bad fuel pump, which Ford replaced under warranty.Now that my total warranty has expired I take my Mustang to the performance shop for my maintance,oil changes ,radiator,brake fluid flush,seems like Ford has become good at selling cars, and terrible at the service end of the deal.
 

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So i tried changing the oil to 5w-30 and guess what it worked. I was shocked. What really surprised me was how smooth over all the motor ran. I could tell the moment the engine started running after the oil change that something was different. I am surprised they recommend 5w-50 at all it made the car sound terrible.
 
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