So about a month ago I bought a set of Whiteline relo brackets in preparation for lowering my car. The day before I lowered my car I put them on and noticed a scraping noise when I went to the shop to have my springs installed. They did the install but everytime I turned sharply left and sometimes right I heard the scraping noise. Took it back to the shop and he looked under the car and found the springs were actually rubbing the back part of the rear spring perch opening. He measured and found that the relo bracket was set to far forward which, in turn, meant that the axle was shifted back by 1/4". I had him try to fix it but it wouldn't work so he removed the relo brackets and everything was back to normal. I contacted CJs pony parts who (obviously) said no to a return since the parts were now "used". I contacted Whiteline 9 days ago and have since seen exactly 0% movement on my issue. I finally got the support person I spoke to yesterday to agree to swap out my relo brackets, but they are over two weeks out and he still never sent me the return label. I am starting to lose my patience but I ask you guys...Am I being an impatient jerk? Should it take 7 business days (including sending detailed pictures of the issue) for a company to agree to swap a part and then STILL NOT SEND THE LABEL?