I wonder if Deysha ever got involved. She is aces and could have at least told you were the car was at.
She was involved from the start and was the only reason I knew at all where my car was as my dealership never spoke to me. She was awesome and, if the rest of Ford had her work ethic, I probably would not have this problem. She told me that she did not know why it was stuck at which point I escalated the problem.
Got it off the lot. There really aren't too many options with those cars, and the dealership I went to had one with exactly the options I wanted (pretty much everything) that I got for $26k out the door.