Ford Mustang Forum banner

Ford CS: ETA vs. ETA Window?

1196 Views 5 Replies 5 Participants Last post by  Astromike
That's right, it's another whiny "where's my 'stang?" thread.

So, today is supposedly my ETA, but according to my dealer, there's still no sign of it. I called Ford Customer Service, who told me that it took the BNSF railway 1 week to get my car from Flat Rock, MI to Albuquerque, NM, but has been just sitting in Albuquerque (which is just 200 miles from here) for the past week and half.

Ford CS:"Your ETA is July 2nd, which is today."

Me: "So why is it sitting in Albuquerque?"

Ford CS: "Well, your ETA window is July 2nd-9th."

Me: "I thought you said it was today..."

Ford CS: "No, that's your ETA. Your ETA window is between now and next week."

Me: "Umm, what's the difference between those two?"

Ford CS: "Your ETA is on page 1 of my program. You ETA window is on page 2."

Me: "Gee, thanks."

Anyone know what the difference is? I realize I have little room to complain here since I only ordered my car 6 weeks ago while others have ordered as far back as February, but I'd still like to know when I'll actually get to drive the thing...I was really looking forward to showing it off at my friend's 4th of July party.
See less See more
Not open for further replies.
1 - 6 of 6 Posts
Welcome to the club. My ETA is today as well and my car's status still shows that its at Ramp 5M in New Boston, MI. Anyone else's car been to Ramp 5M and remember how long it was there?
I was told the same thing. The date they give you is "the week of" but unfortunately i have to share that my ETA week was May 24th .....
My ETA is 5/31. Still waiting....................
My ETA was 6/5. Hasn't changed. CS says it's "in transit", call your dealer for details. Dealer says they know nothing and won't until the truck shows up. Sombody's not telling the truth. Maybe I'll get my convertible when the summer is over, just in time to put it in storage.
Well, scratch my original whining. I just got a call from the dealer saying that my 5.0 just arrived on the lot this evening!

Unfortunately, it seems like when the original order was placed, someone forgot to include the "rear spoiler delete" option. Ah well, I can live with a spoiler...certainly more so than waiting another 6-8 weeks for them to order a new one.

Looks like I'll be driving it off tomorrow!
See less See more
1 - 6 of 6 Posts
Not open for further replies.