Ford Customer Service - disappointed. (2011 Mustang 5.0 engine tick)

9854 Views 59 Replies 18 Participants Last post by Mbvlink, Jul 21, 2011

JP_Jr

Discussion Starter · Jun 22, 2011

RANT ON.....
I appreciate reps from Ford Customer Service monitoring this, and other Mustang forums.
Deysha - nothing personal.

I know you are just trying to help.

I am frustrated, though.
This issue has been widely known, and described, discussed, detailed, and documented at length.
Numerous people... describing almost exactly the same problem for over a year!

Occasionally, as I'm looking through all these posts, a rep replies to one of these threads with the generic :

Originally Posted by FordCustSrvc

I am sorry to hear about this issue with your Mustang...

Seriously?
This is news to you?
Google "ignitor tick" and start reading.

My car started doing this after it's 10,000 mile oil change.
(First one was at 5,000...no problems.)
I took it to the dealer.
They listened, heard it, called Ford, described it to them.
The impression I got was that this was "news" to Ford.
Like they've never heard of such an issue!

Come on, Ford!
Don't let probably one of your most loyal customer bases down.

I've never been a Ford guy myself.
I was a dedicated GM guy.
The 2011 Mustang GT, however, with the new 5.0, brought me into the fold.
I love my Mustang. The styling, performance, sound...I was proud everytime I drove it.
That's before the engine tick came around. Now it's got me frustrated.
It comes and goes in it's intensity.
When it's quiet, I feel better, when it's acting up, I get upset again.

There's obviously a problem here. Let's get it fixed and move on.
Engine additives are not doing it.

If this tick is "NORMAL" for the Coyote 5.0, then I'm sorry I purchased one.

RANT OFF.

1 - 20 of 60 Posts

2Manystangs

· #2 · Jun 22, 2011

well let's see 1996 cobra-overheating issues
1999 cobra-hp issues
2000 cobra-wasn't made due to hp problems
99-04 cobras have a well established "head tick issue" from a design flaw in the cooling passages
You have to love Stangs to put up with them...kinda like Harley owners
Too bad we can't just get a good ole 302 again...a small block works wonders for Chevy in their Vette and Camaro

Save

NapervilleRob

· #3 · Jun 22, 2011

JP_Jr said:
RANT ON.....
I appreciate reps from Ford Customer Service monitoring this, and other Mustang forums.
Deysha - nothing personal. I know you are just trying to help.

I am frustrated, though.
This issue has been widely known, and described, discussed, detailed, and documented at length.
Numerous people... describing almost exactly the same problem for over a year!

Occasionally, as I'm looking through all these posts, a rep replies to one of these threads with the generic :

Originally Posted by FordCustSrvc
I am sorry to hear about this issue with your Mustang...

Seriously?
This is news to you?
Google "ignitor tick" and start reading.

My car started doing this after it's 10,000 mile oil change.
(First one was at 5,000...no problems.)
I took it to the dealer.
They listened, heard it, called Ford, described it to them.
The impression I got was that this was "news" to Ford.
Like they've never heard of such an issue!

Come on, Ford!
Don't let probably one of your most loyal customer bases down.

I've never been a Ford guy myself.
I was a dedicated GM guy.
The 2011 Mustang GT, however, with the new 5.0, brought me into the fold.
I love my Mustang. The styling, performance, sound...I was proud everytime I drove it.
That's before the engine tick came around. Now it's got me frustrated.
It comes and goes in it's intensity.
When it's quiet, I feel better, when it's acting up, I get upset again.

There's obviously a problem here. Let's get it fixed and move on.
Engine additives are not doing it.

If this tick is "NORMAL" for the Coyote 5.0, then I'm sorry I purchased one.

RANT OFF.

Preach on brother... Your post reads like the cliff notes version of all the phone calls I've made to Ford.

manolith

· #4 · Jun 22, 2011

do you have a video of the tick? it could be the ac pulley knock. my car does it every once in a while. I am to lazy to take it to the dealer. I also have the clunck of the upper strut mounts. I think im going to have to take it in and have them talk crap about not wanting to cover it because i have done mods to it. blah blah. I would like to see which tick you have. Thanx!

hawkeye18

· #5 · Jun 23, 2011

manolith said:
I also have the clunck of the upper strut mounts. I think im going to have to take it in and have them talk crap about not wanting to cover it because i have done mods to it. blah blah. I would like to see which tick you have. Thanx!

If you haven't modified the front suspension in any way, then the dealer has no legal basis to deny warranty coverage on it. If they try to tell you that (for example) a tune caused the strut mounts to start clunking, you can tell them to go f*** themselves.

Save

manolith

· #6 · Jun 23, 2011

hawkeye18 said:
If you haven't modified the front suspension in any way, then the dealer has no legal basis to deny warranty coverage on it. If they try to tell you that (for example) a tune caused the strut mounts to start clunking, you can tell them to go f*** themselves.

LOL i know! I think i will need to have the ac pulley or tensioner check too tho. the problem is that it does not do it all the time. Only has done it a couple of times. It does sound like a bad rod bearing lol. Its not a good idea to argue with the tech department tho. is better if you just go in and pretend that you have no idea of what you are talking about than if you tell them what the problem is.

guitarhurricane

· #7 · Jun 23, 2011

DOHC engines tend to be a bit noisy. The 22RE in my Toyota pickup is extremely noisy, as was the H23 in my old Honda Prelude.

My Mustang makes some tapping noise, doesn't bother me, it's not a Lexus.

Save

hawkeye18

· #8 · Jun 23, 2011

My '95 SHO, which is a (for its time) very high-strung DOHC, makes quite a bit of valvetrain noise. That car has a direct-action bucket system (like a motorcycle - did I mention it's high-strung?) and that can make a bit of noise.

DOHCs by definition will make more noise than a SOHC or pushrod engine - it's just the nature of the beast.

JeffInDFW

· #9 · Jun 23, 2011

Interesting....I wonder if this might be tied to the #8 cylinders blowing.....Let me think out loud here....

If the DOHC engines by nature make more noise, then you would have to "dumb down" the knock sensor in some way to account for that. Could this be why the knock sensors are not able to hear the #8 cylinder as well as you would like? Ford knew this, and were able to account for it in their factory tune by being more protective of #8, but the aftermarket tuners didn't at first. Again, no knowledge on the subject, just thinking out loud....

On topic, My wifes Xterra rattles like hell when you do a cold start up on it. A move up to one level thicker oil fixed it. I personally really wonder about the 0w20 oil being so thin you get the ticks, etc.

manolith

· #10 · Jun 23, 2011

Jeff this has nothing to do with the couple of cars that had an isshe with cyl #8. The knock sensors are only listening to a specific frequency. They filer out engine noise very good.

Sent from my Droid using Tapatalk

MustangFaith72

· #11 · Jun 23, 2011

JeffInDFW said:
I personally really wonder about the 0w20 oil being so thin you get the ticks, etc.

A few folks have reported that Ford drained out two of the eight quarts of oil and insert two quarts of 75w-140 gear oil, but it didn't help. They talked about doing that to mine, then decided that was the fix for a "different tick." For one person on this forum with the "knock" felt through the gearshift, they drained out all the oil and replaced with 5w-50, but that didn't help either.

Bottom line, it looks like Ford has tried thickening up the oil for some kind(s) of engine noise, but I've read nowhere where it helped.

JP_Jr

Discussion Starter · #12 · Jun 23, 2011

manolith said:
do you have a video of the tick? quote]

See the poll "Does your mustang have a "tick"..." at the top of this forum section.
The Youtube clip in there describes it perfectly. Sometimes more, sometimes less.

G

· #13 · Jun 23, 2011

JP_Jr said:
RANT ON.....
I appreciate reps from Ford Customer Service monitoring this, and other Mustang forums.
Deysha - nothing personal. I know you are just trying to help.

I am frustrated, though.
This issue has been widely known, and described, discussed, detailed, and documented at length.
Numerous people... describing almost exactly the same problem for over a year!

Occasionally, as I'm looking through all these posts, a rep replies to one of these threads with the generic :

Originally Posted by FordCustSrvc
I am sorry to hear about this issue with your Mustang...

Seriously?
This is news to you?
Google "ignitor tick" and start reading.

My car started doing this after it's 10,000 mile oil change.
(First one was at 5,000...no problems.)
I took it to the dealer.
They listened, heard it, called Ford, described it to them.
The impression I got was that this was "news" to Ford.
Like they've never heard of such an issue!

Come on, Ford!
Don't let probably one of your most loyal customer bases down.

I've never been a Ford guy myself.
I was a dedicated GM guy.
The 2011 Mustang GT, however, with the new 5.0, brought me into the fold.
I love my Mustang. The styling, performance, sound...I was proud everytime I drove it.
That's before the engine tick came around. Now it's got me frustrated.
It comes and goes in it's intensity.
When it's quiet, I feel better, when it's acting up, I get upset again.

There's obviously a problem here. Let's get it fixed and move on.
Engine additives are not doing it.

If this tick is "NORMAL" for the Coyote 5.0, then I'm sorry I purchased one.

RANT OFF.

Hi JP_Jr,

I have been the only rep on this forum trying to help out with all of these concerns. I do believe that specific reply was from when I first heard about the concern. I also looked over my records and you have never reached out to me for help. Would you like me to escalate this for you? I’d like to see this issue get resolved for you. If you do, please message me with your VIN, dealer, mileage, and contact info.

Deysha

cshiznitzj

· #14 · Jun 23, 2011

guitarhurricane said:
DOHC engines tend to be a bit noisy. The 22RE in my Toyota pickup is extremely noisy, as was the H23 in my old Honda Prelude.

My Mustang makes some tapping noise, doesn't bother me, it's not a Lexus.

This. H series motors are extremely tick-ey.

I am not sure why tick noise is so upsetting to some people. I understand the clutch/transmission issues. But a tick is just a tick as there is no evidence of anything beyond that. Just go beat on it and see what happens, you have the right to do that and if the motor gives up the ghost you have the warranty. If you are modded, you knew of the risk and put your foot in you own mouth.

MustangFaith72

· #15 · Jun 23, 2011

cshiznitzj said:
This. H series motors are extremely tick-ey.

I am not sure why tick noise is so upsetting to some people. I understand the clutch/transmission issues. But a tick is just a tick as there is no evidence of anything beyond that. Just go beat on it and see what happens, you have the right to do that and if the motor gives up the ghost you have the warranty. If you are modded, you knew of the risk and put your foot in you own mouth.

This.

is ludicrous. None of us paid for $35k+ cars to sound like that. I just bought a $2500 car to beat on, and could expect such noises. Not on a brand new car.

JeffInDFW

· #16 · Jun 23, 2011

manolith said:
Jeff this has nothing to do with the couple of cars that had an isshe with cyl #8. The knock sensors are only listening to a specific frequency. They filer out engine noise very good.

Sent from my Droid using Tapatalk

I admit my knowledge of the Coyote is nill, and you guys are ALL way ahead of me on it....I did want to just share that with GMs LT1 engine, when you upgraded to the LT4 timing chain and roller rockers, you had to also change to the LT4 knock sensor. I played around with it, and sure enough the LT1 knock sensor would register knock after I upgraded the timing chain and rockers. The LT4 knock sensor would not pick it up. I do not know if it was just "desensitized" to ALL noise, or just the frequencies involved.

NOT saying I'm right, but wanted to share what lead me down that path on this subject.

Also thanks for sharing that thicker oil did not help either. Interesting stuff....

JP_Jr

Discussion Starter · #17 · Jun 24, 2011

FordCustSrvc said:
Hi JP_Jr,

I have been the only rep on this forum trying to help out with all of these concerns. I do believe that specific reply was from when I first heard about the concern. I also looked over my records and you have never reached out to me for help. Would you like me to escalate this for you? I’d like to see this issue get resolved for you. If you do, please message me with your VIN, dealer, mileage, and contact info.

Deysha

Thanks, Deysha.
I do think it's very cool someone from Ford is actively involved with these sites, and I appreciate it.

You already PM'd me from a post I made on another site. (Username JPJr)
You had Kathy contact me. She said my regional rep was Andrea, and I have a case number open, #0438541611.

I first had my car in on June 9th, and a few techs and the service manager listened to, and heard the noise.
They asked that I bring it back when their engine tech was in the following Monday.
Before I went back that Monday, I sent my service manager all of the audio clips, and posts that seemed relevant on the subject.
I was there all morning that Monday.
He read the info I sent him, they listened to my car, they called Ford.
Ford said pull a similar GT off the lot and listen to it. (it was not ticking).
The service report states "After reviewing information from Ford's hotline, this is a normal condition of the vehicle."

The service Manager, who's been very cooperative, said he'd keep an eye out for any information on this issue, and would contact me.

JP_Jr

Discussion Starter · #18 · Jun 24, 2011

cshiznitzj said:
This. H series motors are extremely tick-ey.

I am not sure why tick noise is so upsetting to some people. I understand the clutch/transmission issues. But a tick is just a tick as there is no evidence of anything beyond that. Just go beat on it and see what happens, you have the right to do that and if the motor gives up the ghost you have the warranty. If you are modded, you knew of the risk and put your foot in you own mouth.

If you experience the tick at it's worst, you will be upset.
Other than my GT500 axle back exhaust, I am all stock.
Oil changed at 5,000 and 10,000 miles, at the Ford dealer, when the OLM indicated.
Up until the 10,000 mile oil change, my car was fine. No noise.
I was aware of the issue from these forums, but felt lucky because mine was OK.

(When I was revving it for them to hear the noise, which was next to a brick wall, I kept thinking...Dang that GT500 exhaust sounds good...but then there was the tick tick tick tick tick, which was not so good)

G

· #19 · Jun 24, 2011

JP_Jr said:
Thanks, Deysha.
I do think it's very cool someone from Ford is actively involved with these sites, and I appreciate it.

You already PM'd me from a post I made on another site. (Username JPJr)
You had Kathy contact me. She said my regional rep was Andrea, and I have a case number open, #0438541611.

I first had my car in on June 9th, and a few techs and the service manager listened to, and heard the noise.
They asked that I bring it back when their engine tech was in the following Monday.
Before I went back that Monday, I sent my service manager all of the audio clips, and posts that seemed relevant on the subject.
I was there all morning that Monday.
He read the info I sent him, they listened to my car, they called Ford.
Ford said pull a similar GT off the lot and listen to it. (it was not ticking).
The service report states "After reviewing information from Ford's hotline, this is a normal condition of the vehicle."

The service Manager, who's been very cooperative, said he'd keep an eye out for any information on this issue, and would contact me.

Ha, I'm not crazy! I knew I'd seen your username before! Lol!:nogrinner Let me know if he comes up with anything new or if the noise worsens so I can reopen your case.

Deysha

JP_Jr

Discussion Starter · #20 · Jun 24, 2011

FordCustSrvc said:
Ha, I'm not crazy! I knew I'd seen your username before! Lol!:nogrinner Let me know if he comes up with anything new or if the noise worsens so I can reopen your case.

Deysha

Thanks, Deysha.
There seems to be more traffic abut this issue on this site, so that is why I posted here.
JPJr was already taken here, though, so I had to stick in the "_".

1 - 20 of 60 Posts

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