Front end problems

My close and personnal female friend recently had an issue with her 1986 5.0 Capri, yes, I know its not a Stang, but close enough for this thread. I'm unsure of the mileage (forgot to ask) but I know its under 100k, as she takes really good care of her many vehicles. She took it into a Tire business for a front end alignment, then had to have the front tie rod end replaced. Once she got her car back, the left front tire tracks normal, but the right front has a lot of toe out, or is bowed out. She also said the car pulls heavy to the right as she drove it home. When she confronted them the following day, they told her the bumper had shifted and the only way they could fix it was to cut out her fender well. Is this a normal condition on fox body cars or is the Tire Business scamming her. The car has never been wrecked, no pot holes hit and was tracking normally when it was brought in, any comments would be appreciated, Thanks !!!!!!!!!!