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Discussion Starter · #1 ·
Hi all!

I'm new so forgive me if I make any newbie slip ups :bigthumbsup

My name is Maryanne, I own a 2009 V6 Premium vista blue Mustang, 45th edition. I love this car, and that brings me to what this post is about...

After weeks of having the airbag light on I decided to take a breath and bring my mustang into my local Ford service department. Upon them telling me that despite my extended warranty I would owe them a $100 deductible, I asked how long this process should take... "about an hour to diagnose". Okay, I thought... that's no big deal. (and I should mention my car was the only one there when I brought it in at 8 am.)

So, it's now 1:30 pm and I decided to call, getting a little "separation anxiety" from my car... guy answers the phone and says my car is still in diagnostics...

I'm not stupid, I know all it takes is connecting a wire to a car and writing the code down and voila! We know what's wrong. I'm heard plenty of horror stories of people who brought their mustangs in for the same reason and i'm getting worried.... has anyone else had to wait this long just to find out what was wrong with it?

I appreciate any response(s).:wavey
 

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he meant it would take an hour once someone started on it...should have just dropped it off
 

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A lot of service departments are notoriously poorly managed; many of them couldn't manage their schedule if their lives depended on it. To be fair, it is a challenge since they never know when the customers will actually show up, or what problems they will be looking at when they get into the cars.

Hopefully no big deal; somehow they always seem to get to them by the end of the day.
 

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Good thing you have the extended warranty. Many times they want $100-$200 just to diagnose the problem, more $$$ to actually fix it..
 
G

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Hi all!
I'm new so forgive me if I make any newbie slip ups :bigthumbsup
My name is Maryanne, I own a 2009 V6 Premium vista blue Mustang, 45th edition. I love this car, and that brings me to what this post is about...

After weeks of having the airbag light on I decided to take a breath and bring my mustang into my local Ford service department. Upon them telling me that despite my extended warranty I would owe them a $100 deductible, I asked how long this process should take... "about an hour to diagnose". Okay, I thought... that's no big deal. (and I should mention my car was the only one there when I brought it in at 8 am.)

So, it's now 1:30 pm and I decided to call, getting a little "separation anxiety" from my car... guy answers the phone and says my car is still in diagnostics...
Hello MaryMayhem,

Welcome to the Forum. My name is Deysha form Ford Service. I’ll be more than happy to get this experience documented for you. PM me with your VIN, dealer, mileage, full name, and best daytime number.

Deysha
 

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welcome to the forum. we had similar issue with the pass airbag light in the 06 staying on. something in the calibration or something. dealer fixed it at the same time while replacing the fuel pump under warranty a few yrs ago but didnt have to pay anything. havent had any other problems with that car for the last few years except for the throttle position sensor. both our 05 and 06 have been great all in all :gringreen
 

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I had this problem when I got my baby in '06. It was a nightmare. They had to fly a Ford specialist from Detroit to Cali just to fix it. It didn't cost me a dime but a lot of time.
 

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mine had that issue but it was just something about needing to be recalibrated. took 30minutes and did not cost me anything. i do think there was recall for it
 
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