[redbullet]

Ordered my FRPP springs, shocks and struts from MD Motorsports aka Modular Depot, Apton and something else.

Anyway, ordered on the 2nd of January, processed on the 6th and haven't heard or seen anything from them since. I have called and left messages and used their contact page to message them with no response. They charged my credit card already as well.

Holidays are over, SEMA is over and the PRI show is over, so what gives.

At this point I wouldn't advise anyone using them if this is their level of customer service. When you call the ph # posted on their website all you get is a message saying they are on the phone and will call back.

 

[redbullet]

I don't know, but if I don't here from them by today, I am doing a charge back and going elsewhere. Piss poor performance if you ask me.....:anianger:

 

[redbullet]

Just reading this thread and wanted to let you guys know (not to rub it in, but to report good customer service)... I ordered a rear window louver from CDC at 8:00 AM central time last wednesday, it was delivered by thursday afternoon.

I have had good service from them as well

 

[redbullet]

I have received email quotes from them yesterday with a 1.5 hour turnaround. They have always responded quickly for me...but I have never purchased anything from them (just installation and dyno time).

U live in cinc and they answered you, 'magine that

 

[redbullet]

They're quite busy but there is no excuse for not replying to messeges!

I'll ask what's up!

Thanks:clap :thumbsup

 

[redbullet]

Now my oder page process page says " Page Cannot Be Displayed"


I hope you're right cuz this ain't good. Even if they 'guy' was gone, they should have responded to the phone calls and messages.

I'm not saying they're bad people, this just is not the way to instill confidence in the buying public.

I'll see monday if the order has been sent. If not, I am doing a charge back.

 

[redbullet]

So they do drop ships for the FRPP stuff. It's no big deal and certainly a better way to offer stuff on the internet and not have to lay in a large stock.


I certainly understand delays and have no problem dealing with them, just would have liked a heads up on it. I have everything else so I can do it all at one time and had expected it here, that is all.

I do appreciate you taking your time and helping with this and am in way trying to give you a hard time.

So again, thanks for your effort.

 

[redbullet]

Hey kj_cinci, not to bug you, but have you heard anything? I still can't get an answer on the phone or response from email.


I have found a local source that can get me the same kit, but they are in short supply, but if MD has sent it I can tell my source I don't need it.

I've been calling MD all day.....

 

[redbullet]

FINALLY got thru. Ken at MD says they are having problems getting hold of their guy at the dlrshp handling the FRPP stuff.


Long story short, they are refunding my card and I am getting the stuff local.

My local guy says that the FRPP stuff is in short supply.

Once I get it installed, I'll post pics and a impression.

Kj, thanks for the assistance.

 

[redbullet]

Ordered the full FRPP handleing kit today, Danielle said it shouldn't take too long to get??? I don't care as long as it get here before 1/27/2005. I am supposed to pick the car up that weekend (delivery supposed to be Saturday, very anxious) and want to install the stuff that weekend. I will also keep you guys updated.

t'aint what I was told.....

 

[redbullet]

And it continues....... after speaking with Ken yesterday at MD Motorsports, he said that he was having a hard time getting a'hold of the FRPP guy. So Ken was going to refund my card.

Well......... that was yesterday. Get home today and there are two boxes on my front porch. Yep, shocks/struts and springs.

BTW, there was no name on the shocks or struts to help identify who makes them. But they are blue and gas charged. If I had to guess, I'd say Monroe from the way the ends are finished off but I could be wrong.

Also, they did not elongate the bottom bolt hole for camber adjustment on the strut.

 

[redbullet]

It came from one of their local Ford dealers. So then the girl from MD calls and says "your stuff arrived yesterday ! ".

I was like .... duh, better communication goes a long way. Apparently THEY didn't even know it had been shipped.

So now I have another kit coming that I am going to have to pay shipping on.

If anyone in the St.Petersburg/Tampa area wants a spring/shock kit at the same price that MD Motorsport is selling them, PM me and I'll get my guy to hold it, otherwise it will be going back.

But make it quick........