[bettermurph]

So i bout myself a new black mustang a little over a month ago. The day i bought it there were some noticable paint problems, but was assured they could be fixed quickly and easily by the dealership (My first mistake). That day they wet sanded it, and it didnt look bad until it ws in a different light. The car looked like a roster fight had occured on the hood of my car. Needless to say i have broght the car back multiple times and the car is still not fixed, infact it is now worse. There are holograms/swirls all over the hood, and the detailer of tech. moved the paint so now it looks like there are multiple layers of paint on the car.



In SHort:

I bout mustang 1 month ago. Dealership scratched the paint, claimed it was an easy fix, after 5 visits the paint is worse. I contacted ford, but they claimed that it is up to the dealer and I to fix the problem.

I should have never bought it, but here is my question:

What should be my next step?
Does anyone know a good Paint Specialist in Bucks County, PA that would be worth speaking to?

Or could I:

Swap the car
Call it a Lemon....

Thanks,

Pat

 

[Snackmaster]

Welcome to AFM! What year Mustang are we talking about... is it under warranty? I doubt the lemon law applies here... keep on the dealer and make sure they fix it right.

Shoddy work is never a good thing.

Check out our regional sections and you might turn up some info on shops around you.
:bigthumbsup

 

[bettermurph]

2012 Mustang

Welcome to AFM! What year Mustang are we talking about... is it under warranty? I doubt the lemon law applies here... keep on the dealer and make sure they fix it right.

Shoddy work is never a good thing.

Check out our regional sections and you might turn up some info on shops around you.
:bigthumbsup

Its a 2012 Mustang brand new only 60miles on it when purchased. The issues we brought up before signing, but was pushed off as a non issue from the dealer. Should have known better (im 23 this is my first car).

I have brought the car back 5 times now and they still have not gotten it right. I called ford and had them stay on top of them, and have called them every week about the issues that are still visible. Unfortunately they are only visible under different lights. This is a new car so the reflection is still extremely bright in direct light.

 

[StuntDrivin4U]

Im not to sure but that is no bueno if you bought it brand new with a bad paint. A wet sand and a re-clear should have been suffice. What exactly did the dealer do?

 

[bettermurph]

2012 Mustang

Im not to sure but that is no bueno if you bought it brand new with a bad paint. A wet sand and a re-clear should have been suffice. What exactly did the dealer do?

The day i bought it he wetsanded and looked to of put some kind of oil based coat over top, and claimed i need to let it dry.

The next time they said they would wet sand it again and buff out the spots where the scratches came back up, and were still visible.

Next visit they brought in an outside guy (who is a moron) he just used ardex compound and buffed the areas. Scratches were gone, but he never washed the car before buffing so he put swirls in the car, and looked to of moved alot of thepaint around. There was a texture now in the paint, and looked like someone took a paint bush and brushed across the hood and quarter panel. Also looked like he may have burnt out the paint, but claimed that wasnt it.

I brought it in two days ago and watched him do the car this time. He didnt wash the car AGAIN. I told him he needed to wash it first and he told me to stop being nervous because he wasnt. He used a dirty buffing pad while buffing the car, not to mention he dropped it on the ground 2 times and kept using it.

The light was beaming off the car so i didnt notice anything wrong when i took it off the lot again, but when i got home i noticed more holograms and more swirls in those areas+ more paint problems.

 

[StuntDrivin4U]

Ok so to me it sounds like it needs a wet sand to get rid of any swirls in the paint itself and then reshot with 2-3 coats of clear coat. After that a good polishing will need to be done.

I dont not recommend bringing it back to any schmuck who uses dirty buffing pads or does not wash the car before hand

 

[bettermurph]

Thanks

Ok so to me it sounds like it needs a wet sand to get rid of any swirls in the paint itself and then reshot with 2-3 coats of clear coat. After that a good polishing will need to be done.

I dont not recommend bringing it back to any schmuck who uses dirty buffing pads or does not wash the car before hand

Okay, I will recommend that tot the Ford Rep coming to the dealership to check out the car. Thanks for your help, and advice. It is much appreciated.