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Bought an sct tuner with 3 custom tunes from A.M., loaded them from tuner, and I can't tell any difference whatsoever with the 93R tune loaded than stock. Did I do something wrong? Do I need to update the unit first?
The only difference I noticed was the car does not start immediately like stock; it turns over for a few seconds (5-7 seconds), then starts. Definitely not impressed,plz. help. They are closed or of course I would have called them.
 

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This is very unusual, they are a stand up company and will make sure you are satisfied! There should have been a big difference that you can't miss! What tune did you load, and what octane?
 

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so all you got was a tuner and tunes for the stock intake? did you run the tank down and fill it with 93 or 91? does it have better throttle response? do you have a auto? what tunes did you get, and what octane?
 

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Ya, like (amustangrocks) said what did you exactly get, a Tuner and CAI or just the Tuner, also a V8 or V6, stick or manual. You should have seen a Definate Difference, Night and Day, your Stang should have run like a Raped Ape:gringreen
How exactly did you load the Tune? also if it is a 93 Race Tune it is Recommended to run a Full Tank of 93 Octane through your Motor befor you load the 93 Tune:bigthumbsup
 

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Yeah I got a tuner and cai and I barely noticed any change and I loaded both 91 then got a 93 race tune and nothing, they stopped replying to my emails too
 

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Yeah I got a tuner and cai and I barely noticed any change and I loaded both 91 then got a 93 race tune and nothing, they stopped replying to my emails too
Im not trying to start anything or say your Lying, but I dont even have a Bama Tune, I have one from Chris Rose from when he was at Tillman's, his 93 ALL OUT TUNE, and when I loaded it and took it for a ride I was like Oh My God:bigthumbsup That's the Difference I saw.....now It's hard to believe that AM quit replying to your e-mails, did you call them, Im sure they would have done all they could to resolve your problem. These Guy's are among if not the Best in the Business, they know our Mustangs inside and out.
When you loaded your 93 Race Tune did you Drive it:gringreen Again, in all Seriousness, give them a Call and Im sure you'll get some Satisfaction out of your Tune. Unless you Loaded your Tune Wrong??
 

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Yeah they stopped, we started emailing they sent me a new tune to try to see if mine were bad and to email them back, so I replied said no Change... No response, four days later emailed the guy again,no response, I'll pull up the email so you can see what was said he said his name and everything in it can't remember it, but yeah I don't like to bag on companies or make them look bad but I was lit wth, it threw me off as well I don't understand it
 

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Tune was installed correctly and yes drove around for over 200 miles haha, I know what I'm doing I just don't think the tuner does hahaha
 

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Thats strange because in mine i could tell immediately the difference of loading the tunes. But i have a auto not a manuel. I do know that they work differently for each trany. Could be the the reason for it?
 

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I think us v6 auto guys/gals feel alot more kick after the tune than the manuals. The different shift points and the firmer shifts kinda makes ya think your car is making tons more power than before...but realistically...not so much.
 

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Sorry to hear about your troubles. The first thing I would recommend is that any time you're going to ask about tuning, you talk directly with one of our Bama Tuning Specialists. Tuning is something that takes years of experience and training in order to be able to perfect. While our Mustang Experts at the regular AmericanMuscle number are great in assisting you with parts, installation and tech advice, tuning is a completely different world. To get ahold of Bama directly, call them any time Monday-Friday from 9AM-5:30PM EST at 888.226.9764.

Now the "hard start" is correct, only on the first start up. When you flash the car, you wipe out any KAM "Keep Alive Memory" stored inside the vehicle's PCM. This happens when you unhook your battery for any extended amount of time as well. This KAM memory stores little learned values for idle, emissions, etc. When you wipe them out, the car has to learn them all over. This is completely normal. However, after starting the car once and letting the car learn for a little bit (maybe 10 minutes or so of idle and 10 minutes of regular driving), the car should start fine the second time.

It sounds to me like there might be an issue with the tune. Luckily, it's something Bama can handle with about 10 minutes of your time. We can email any adjustments, and even take remote access of your computer and load them for you if necessary. Don't worry about having to update any firmware, as it should have come with the latest firmware to your doorstep.

I'd give the Bama team a call Monday-Friday at 888.226.9764 from 9AM-5:30PM EST. They'll make sure that the tune form was filled out correctly on your end and that the tunes were written correctly on our end. That will rule out any human error during the tune creation process. They can start diagnosing from there. Either way, we'll get you fixed up for sure! We ship literally hundreds of these each week and have nothing but great results. We'll take care of this little hiccup for you!

Hope this helps! Update back and let us know how it goes.

Chris
 

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Looks like this is all handled from the other thread that the OP started:

problem solved!:bounce2: In case anybody else has this problem, here is what I did:
1) Returned to stock
2) Updated device on sct's site
3) Reloaded tune
I don't know why this made a difference or if it's just coincidence, but after reloading the 93R tune, it was immediately noticeable that performance was improved. Throttle response is much improved, throttle hang on shifts is reduced, and lots of giddy up and go. I find the throttle response with the race tune to be perfect so that will be my everyday driving tune. I don't foresee ever loading the 87 st. and perf. tunes unless gas hits $6.00 a gallon.
 

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Looks like this is all handled from the other thread that the OP started:
Hey Chris, My tuner hardly changed my car at all, updated it, did the correct upload process, so I emailed bama and was being helped by a guy named Jim hendry from the tuning department, told him my problem, he emailed me back with a new 87 tune, told me to upload it and see if it fixed it, I did that then emailed him back, waited a week for a response and he never responded, since then have sent him two other emails and he just completely stopped helping me with my problem. I waited a long time to finally feet a tuner cai combo, and now it is just sitting there and I haven't even get to see it be put into use, tried calling them talking totem they told me drive 200 miles it didn't really do anything and that's all they could really tell me so no ones helped me,by all means I know bama and a.m. Work to keep their rep the best, but I feel Jim just kind of blew me off, would you pleqse help me so I can get my pony galloping? Thanks a lot it would mean so much:bigthumbsup
 

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Hey Chris, My tuner hardly changed my car at all, updated it, did the correct upload process, so I emailed bama and was being helped by a guy named Jim hendry from the tuning department, told him my problem, he emailed me back with a new 87 tune, told me to upload it and see if it fixed it, I did that then emailed him back, waited a week for a response and he never responded, since then have sent him two other emails and he just completely stopped helping me with my problem. I waited a long time to finally feet a tuner cai combo, and now it is just sitting there and I haven't even get to see it be put into use, tried calling them talking totem they told me drive 200 miles it didn't really do anything and that's all they could really tell me so no ones helped me,by all means I know bama and a.m. Work to keep their rep the best, but I feel Jim just kind of blew me off, would you pleqse help me so I can get my pony galloping? Thanks a lot it would mean so much:bigthumbsup
A 87 Octane Tune? mabey that's your Problem. Im not a Tuner Specialist but a 87 Octane Tune cant be all that Great to begin with, as it's just that a 87 Octane Tune. Mabey you expected too much from it and that's all it really is suppos-to do.
I would'nt buy anything or waste my money on nothing but 93 Octane Tunes, I want the most Bang for My Buck:bigthumbsup Mabey you cant get 93 Octane where you live, if not I'd have at least went with a 91 Race Tune or better, then Im sure you'd have seen a difference:winks
The difference between filling up with 87 vs 93 is only about $3-$4 a Tankful, and most of us who run 93 Octane Tunes actually get better Gas Mileage using the 93 Octane Tune then we did when we did'nt have a Tune and used 87 Octane. So all in all using 93 Octane Gas and a 93 Octane Tune did'nt cost anymore then using 87 Octane, dont think your gonna save money just because 93 Octane Gas is more expensive then 87 and go with a lesser 87 Octane Yune.
So I bet that that's your Problem, you expected way too much from your 87 Octane Tune, get a 93 Race Tune and then let us all know what difference you feel:bigthumbsup Just trying to help.
 

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I have ran the 87 street tune, and I noticed a difference in performance, and throttle response. But Nothing compared to the 93 race tune. The 87 tune in my opinion with standard transmission made only a little difference, that is what Stevostang's problem is not the tuner or Bama. Try the 93 race tune and report back. I guarantee you will be happy :gringreen
 

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A 87 Octane Tune? mabey that's your Problem. Im not a Tuner Specialist but a 87 Octane Tune cant be all that Great to begin with, as it's just that a 87 Octane Tune. Mabey you expected too much from it and that's all it really is suppos-to do.
I would'nt buy anything or waste my money on nothing but 93 Octane Tunes, I want the most Bang for My Buck:bigthumbsup Mabey you cant get 93 Octane where you live, if not I'd have at least went with a 91 Race Tune or better, then Im sure you'd have seen a difference:winks
The difference between filling up with 87 vs 93 is only about $3-$4 a Tankful, and most of us who run 93 Octane Tunes actually get better Gas Mileage using the 93 Octane Tune then we did when we did'nt have a Tune and used 87 Octane. So all in all using 93 Octane Gas and a 93 Octane Tune did'nt cost anymore then using 87 Octane, dont think your gonna save money just because 93 Octane Gas is more expensive then 87 and go with a lesser 87 Octane Yune.
So I bet that that's your Problem, you expected way too much from your 87 Octane Tune, get a 93 Race Tune and then let us all know what difference you feel:bigthumbsup Just trying to help.
When ifirst got my tuner all my tunes were 91 and no change from stock, when I was emailing the guy he sent me an 87 tune to upload to see I'd it worked and after that email I've emailed him multiple times and he never got back to me . The 87. Was just a tester I guess he sent me to see if my tunes were bad but then he just completely stopped replying to me, get what I'm saying? I've done every possible step to fix the problem as far as I can do, I just got thrown off to the side for some reason
 

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that sucks bro. im a v6 auto 91 race tune and it night and day as far as performance goes. idk if this would help, try updating the firmware for the sct
 

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Hey Chris, My tuner hardly changed my car at all, updated it, did the correct upload process, so I emailed bama and was being helped by a guy named Jim hendry from the tuning department, told him my problem, he emailed me back with a new 87 tune, told me to upload it and see if it fixed it, I did that then emailed him back, waited a week for a response and he never responded, since then have sent him two other emails and he just completely stopped helping me with my problem. I waited a long time to finally feet a tuner cai combo, and now it is just sitting there and I haven't even get to see it be put into use, tried calling them talking totem they told me drive 200 miles it didn't really do anything and that's all they could really tell me so no ones helped me,by all means I know bama and a.m. Work to keep their rep the best, but I feel Jim just kind of blew me off, would you pleqse help me so I can get my pony galloping? Thanks a lot it would mean so much:bigthumbsup
That's definitely not a good experience! This isn't right and I want to get it taken care of for you. Do you have a past order number from AM that I can look up your details with? Just reply with any of your previous order numbers and I'll take care of it from there!

I'll have them call you and get this straightened out immediately!
 

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That's definitely not a good experience! This isn't right and I want to get it taken care of for you. Do you have a past order number from AM that I can look up your details with? Just reply with any of your previous order numbers and I'll take care of it from there!

I'll have them call you and get this straightened out immediately!
1131217 thanks a lot chris just so you know what was said this was the last email he sent me

"Attached is your Bama Custom Tune you can try on your Mustang and instructions for loading the tunes to your device. Please let us know if this solves the problem of not feeling any changes on your car when the tune is loaded, and we can alter the other two tunes to match it. You MUST also make sure the Device Updater is up to date and that you update the FIRMWARE as SCT just released a new one.* The Firmware is updated by selecting the ‘AUTOMATICALLY CHECK FOR UPDATES’ and following its steps to update. If you have any questions please let us know.
*
For re-tunes in the future you MUST place a new order for your tune.* If a previous order number is used for a new tune, the tune information will not accept the number. If you have any questions regarding your tunes, please email back or call us at 8882269764. Thank you and have a great day!
*
*
Jim Hendry
Tuning Department Tech
888-226-9764"

I know you do your best to rep a.m. In a positive way and I'm sure it's not to intentionally to blow a customer off just whatever happened did but thanks a lot for helping me out it really means a lot
 

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I would imagine these guys get hundreds of emails everyday and unfortunately some prolly fall thru the cracks. That's why its best to call and actually talk to someone. I have dealt with Jim the last couple times I needed a tune tweaked and the response time by email was within a day. He actually called me the last time and we discussed what could be done to the tune. Pretty good guy in my book. I wouldnt get too upset about it..ive read alot of posts here and AM/Bama is one company that seems to bend over backwards to make sure things are right. Just give them a call.
 
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