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I bought 2 items from CJ and both were horribly flawed, after a half hour arguement they agreed to replace them, i waited for 3 weeks, then i called cause i recieved nothing. I wont use names but a guy there said because i left a negative feedback on ebay about cj's that they wont replace the bad items. After calling 2 more times i finally got threw to the owner, who called me an a**hole for the negative feedback and refused to give me a refund, A lawsuit is now on.

Be careful who you buy from. CJ Pony parts never gave an appology and was never concerned about me the customer, all they were concerned with was the negative feedback on ebay. PURCHASE AT YOUR OWN RISK
 

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snootsnout70 said:
I bought 2 items from CJ and both were horribly flawed, after a half hour arguement they agreed to replace them, i waited for 3 weeks, then i called cause i recieved nothing. I wont use names but a guy there said because i left a negative feedback on ebay about cj's that they wont replace the bad items. After calling 2 more times i finally got threw to the owner, who called me an a**hole for the negative feedback and refused to give me a refund, A lawsuit is now on.

Be careful who you buy from. CJ Pony parts never gave an appology and was never concerned about me the customer, all they were concerned with was the negative feedback on ebay. PURCHASE AT YOUR OWN RISK
i have and i will buy from them again. never had a problem with CJ Pony. one of the quickest shippers i have dealt with.

Jon
 

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I just recently got both inner & outer front frame rails and floor support from them. The pieces seem to be of decent quality, were a good price, and I got good service. I'd buy from them again, and probably will.

I did have problems with The Paddock in Knightstown IN a few months back, but a simple, intelligently written letter got their attention. Not only did they make good on the financial end of the deal, they also apologized and "promised" to make improvements in customer relations.

I was satisified, and might give them another chance......or not....lol
 

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cj and negative feedback

SiberD said:
You left a negative feedback before giving them a chance to make good on the merchandise? That was pretty stupid.
i dont think leaving the negative feedback was stupid at all, in fact anyone , especially a business owner, like myself should take care of the problem no matter what the customer says, thats how you create a good reputation even when you make mistakes, but some people are to stupid to realize that and dont understand that kind of intellegence that "most of us" have. Customer service in this country is a joke. but then again maybe its just me that has all the bad luck?
 

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I have bought thousands of dollars of stuff from CJ Pony Parts over the past ten years and have never had any problems with them. They have never balked at accepting returned merchandise that I was unsatisfied with.

On my last order I got a brake light switch that was damaged in shipping, they replaced it no questions asked and did not want the old one back.
I think the big factor in dealing with customer relations is attitude, a little intelligent dialog goes a lot further than mouthing off at a clerk on the other end of the phone.
 
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I agree about The Paddock, I use to buy from them because they were the closest to me, thus being the fastest shipping. Well, no more. The quality of the parts weren't too bad, but there customer service blows.

Anyway, I feel you are totally justified in the way you handled things though I don't know the manner in which you conducted yourself, which would play a huge part. I myself have never ordered from CJ Pony Parts. When I find a good place, I stick with em(Mustangs Plus and Mustangs Unlimited). But being a business owner myself, you HAVE to satisfy the customer when the problem is brought up, to give them piece of mind. None of this, "Let me talk to so and so and I'll get back with you." If they value your business, they would have fixed the problem the first time it was brought up. I had a very similar problem with The Paddock, though I didn't go to the extent of a lawsuit(too troublesome and I'd probably be losing money in the end because of lawyer fees). But being on both sides of the track(as a business owner and as a customer who has been screwed over), I'd say you are completely right.

But the way in which you conduct yourself does in fact play a role, and I don't know the details of that. But when someone gets smart with me, I won't give them as good of a deal as someone who stays calm and treats me with respect. If I screw up, I admit my mistake and will resurrect it, and I expect them to be a little angry, but as long as they're cooperative, they get the solution that satisfies them. I use to work for a place that trained their employees to actually ask customers with problems, "What can we do to make you happy?" And I think that is great, because the customer should come first. And if you want a good reputation and increasing sales, then you have to put the customer ahead of all else. I'll get off my soapbox now, sorry.
 

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Sounds like an employee for CJ, lol. I always conduct myself very professional, after all i am a successful business owner, but when a company refuses to act like professionals and the hired help is ignorant than you must get ignorant also. Its very hard to deal with stupid people without acting stupid yourself.
 

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CJs is right near my house and i can also say i go there but only if i know its something they will have in stock and i dont have to deal with the desk jockys. iv talked to the owner and have ran into him at local stores and he is hard to talk to. i can tell you all how many times they screwed up my orders.
 
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