It is unfair... Maybe not illegal, but unfair. If you are paying for 1.5 hours of a mechanics time, then you should get 1.5 hours of a mechanics time. That would be like me telling my boss I worked for 24 hours instead of 8. But it's good to know that is how they price it... Those thieves! (That's why all my work is certifiably done by a guy named Steve; he does damn FINE WORK:gringreen)
And I think that most of the time doing the shocks would be spent not in actually changing the shocks, but taking out the interior and putting it back in. I have never seen a hatchback before, so I wouldn't know how difficult the interior is.
Steve:bigthumbsup:bigthumbsup:bigthumbsup
Okay, so let's use Tom as an example. Tom get's a car that needs a set of rear shocks. Book says 1.5 hrs. No sweat, right? Now the car is in the shop (that he leases/owns and pays utilities), on the lift(that he bought and maintains) and from the looks of it, he'll need a tetanus shot before he gets started for all the rust. He shoots penetrating oil (that he bought with his money) on the bolts and wipes up the excess with rags (that he pays for). Then he takes his impact gun (that he bought) out of his tool box (getting the picture yet?).
Fast forward 3 hours later and some handy work with a torch (yeah, not free either) and the car is just now coming off the lift from what should have been a simple job but had issues.
For every job that calls for an hour but can be done in 15 minutes by an experienced mechanic, there's a basket case that takes a solid day to fix a 3 hour job.
Unfair?? It's all a matter of perspective. Shops are in business to make money. I've yet to see one operate intentionally as a non-profit organization. The same flat rate schedule that appears to bend you over at times, also bends the shop owner over a barrel.
There's an old story about a guy who was called in to fix something after everyone else who tried had failed. He found a bad fuse, replaced it and submitted a bill for $10,000.10. When the company balked at the price to replace a fuse and asked for an itemized bill, he resubmitted the following:
(1) Fuse .10 ea.
(1) Knowing where to put it. $10,000ea.