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Hey guys,

wife just picked up a 2018 Mustang with an 8 inch screen. Learned this was the Sync3 option. Radio screen was working just finefor the first couple of weeks. Then started sometimes not coming on at all, now it doesn’t work period. We’re stuck with just the AC controls on the lower control panel, can’t change anything else from the Sync3 touchscreen as it doesn’t turn on. No additional HVAC or radio controls. It seems from some forum-searching that it’s a common problem, and I’ve tried disconnecting the battery for 10 minutes and pulling fuses 32 and 33 for 1 minute to no avail. Open to any other suggestions!
 

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Call this place and talk to them. The repair these units.

FFA5D73D-E306-4989-AC24-1406B3CD7F3B.jpeg
 
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Hey guys,

wife just picked up a 2018 Mustang with an 8 inch screen. Learned this was the Sync3 option. Radio screen was working just finefor the first couple of weeks. Then started sometimes not coming on at all, now it doesn’t work period. We’re stuck with just the AC controls on the lower control panel, can’t change anything else from the Sync3 touchscreen as it doesn’t turn on. No additional HVAC or radio controls. It seems from some forum-searching that it’s a common problem, and I’ve tried disconnecting the battery for 10 minutes and pulling fuses 32 and 33 for 1 minute to no avail. Open to any other suggestions!
Have you tried a Sync3 reboot by pressing and holding down both the power button and skip forward buttons until the screen goes blank.

The Sync3 reboot procedure is explained in this youtube video.
 
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