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Discussion Starter · #1 ·
I have read in these forums over the last 9 months about buyers not satisfied with dealers, service, or just Ford in general. I am going to write a letter about my dissatisfaction with the way I was treated at the dealer and I am wondering who I should address the letter to? Of course I will send a copy to the dealer, but is there somebody directly above the local dealer that would be interested, perhaps a regional rep? I have read that people have not been satisfied with Ford's general customer service department. My complaint has to do with price protection and misinformation given to me by the dealer. Anyone with experience?
 

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Discussion Starter · #5 ·
I guess that is part of my question. Each dealer is independently owned, but they still carry the Ford name. Therefore, I assume that they are responsible for maintaining the quality of that name. So, how does it work? Do the individual dealers report to a regional Ford rep?
It seems like Ford is structured much like organized crime. Keep the people high up disconnected to the people working for them so when they get caught they are not busted too.
 
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